Welcome to our Servicing, Repairs & Returns section. Below you will find three short steps to follow in order to log in, create and manage records, which are based on a ticketing system. Once you have created or been allocated a ticket, you will be able to track the progress of the repair, view quotations and submit documents such as a Purchase Order.

Please ensure that you supply your full Company and contact details to enable us to deal with your repairs and servicing efficiently. The following information must also be supplied: model name and number, serial number / IWO number, voltage supply and a brief summary for the reason for return.

IMPORTANT NOTES:

Equipment for Repair – Equipment will only be accepted by prior agreement with S.A.T. Systems Ltd. Once the equipment has been assessed for repair, we will provide you with a formal quotation. Repairs will only be completed and returned upon receipt of a Purchase Order.

Shipping – It is the Customer’s responsibility to ensure that the correct paperwork accompanies all equipment returned from outside the EU. Please state that the equipment is being temporarily returned to the UK for the purpose of repair. It is also the Customer’s responsibility to ensure that equipment is properly packaged to avoid damage in transit.